This paper discusses the theoretical underpinnings of consumer experience by examining
the definitions of experience and the contextual nature of consumer experiences. It offers a …

This study explores the consumer experience by examining empirical data collected via a
series of in-depth, semistructured interviews with luxury hotel guests. The study findings …

This study explores a conceptual framework incorporating interrelationships among campus
foodservice attributes, perceived value, satisfaction, and effects of these on consumer …

This study explores how consumers evaluate lodging brand portfolios and shows the important
role of brand-specific associations and brand portfolio effects in forming brand attitudes …

Guest-contact employees are often exposed to stressful situations resulting from jay-customer
behaviors. The purpose of this study is to examine how jay-customer behaviors (customer …

The purpose of this study is to explore fine dining restaurants'performance factors and their
differential effects on behavioral intentions of novice (ie, first time) versus experienced (ie, …

Corneal avascularity—the absence of blood vessels in the cornea—is required for optical
clarity and optimal vision, and has led to the cornea being widely used for validating pro- and …

This study examines a research framework incorporating relationships among selected
campus foodservice attributes, image, customer satisfaction, and effects of these on word-of-…

The purpose of this study was to examine the similarities and differences of customers’ service
quality evaluations between human interaction service (HIS) and self-service technology (…

The purpose of this study is to explore the effects of several consumer motivations (ie, hedonic
and utilitarian value, atmospheric, subjective well-being, and deal proneness) on loyalty …